Frequently Asked Questions

Everything you need to know about UrbanGabru products and services.

Are UrbanGabru products suitable for all skin and hair types?

Yes, our products are formulated with high-quality ingredients designed to be effective across various skin and hair types. However, we always recommend a patch test before full application.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations across India.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for most pin codes. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for faster processing.

What is your return and refund policy?

We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Please ensure the product remains unused and in its original packaging.

Are your products free from harmful chemicals?

UrbanGabru is committed to grooming excellence. Most of our products are free from harmful parabens and sulfates, prioritizing natural extracts where possible.

How can I track my order status?

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your package directly through the 'My Orders' section on our website.