Returns & Exchanges

At UrbanGabru, we are committed to providing high-quality grooming essentials; however, if you are not completely satisfied with your purchase, we offer a hassle-free 7-day return policy for unused and unopened products. We aim to ensure every man feels confident in his grooming journey by providing seamless resolutions for any order concerns.

1

Initiate Request

Log into your UrbanGabru account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.

2

Quality Verification

Upload clear photos of the product and the original packaging to ensure the items are in their original, seal-intact condition for approval.

3

Reverse Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the package at no additional cost.

4

Refund Processing

After the product reaches our warehouse and passes a final inspection, your refund will be credited to your original payment method or wallet within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing